Do you work as a studio manager or want to learn more about studio features that will affect you as a studio-based artist? Read the release notes tailored for studio businesses here.
✨ NEW FEATURES FOR ARTISTS
Customize and send Aftercare instructions to clients
Linework now lets you create and activate aftercare instructions and send these to your clients. You can have up to 3 active instructions at the time to choose from. This is great if you want to tailor different instructions to different client/tattoo scenarios.
Creating instructions is easy with our built in drag-and-drop builder (only available on the web, so you'll need to sign in on a desktop/laptop computer to create and activate your instructions). The sky is the limit when it comes to customization options! Create your instructions from scratch, or modify Linework's ready-made template. Once you have one set up, you can also use this as a template when creating new ones – helping you to keep consistent with your branding without having to do the same job twice.
Once one or more instructions are activated, these can be sent to the client in several ways:
During Checkout:
When using Online payment as the payment method: Select an instruction to give the client access after they have completed their payment.
After a cash or online payment is recorded, select an instruction to send to the client by email or send a link by text message.
From the session view on mobile or session sidebar on the web:
At any time, go to the appointment options and select 'Send aftercare instructions'.
From the client view in your app or the client sidebar on the web:
At any time, go to the client options and select 'Send aftercare instructions'.
Upload images to projects and session notes
In addition to the existing ability to add notes to appointments and projects, you can now upload images! This is great for collecting reference images or uploading images of work-in-progress and completed tattoos.
Linework supports:
Uploading up to 8 images at the time
png and jpg formats
maximum file sizes of 10MB
Batch import clients
A feature which has been out for a while is the ability to import clients and their information in batches – this is available for Linework on the Web only.
Hopefully, this allows for a smoother transition when you're looking to make the switch to Linework from any existing CRM software that you might use.
Linework currently supports importing the following for multiple clients at a time:
Client name
Email address
Phone number
Export your client list from your existing solution to .csv or .xls formats, then sign in on your computer and head to Settings -> Imports and start the process there!
Payment deposits comes to the iOS and Android apps
Until now, recording cash deposits and collecting deposits with online payment has been a web-only feature. This is no longer the case with the latest update of the Linework app for artists for iOS and Android!
This allows you to get all the benefits of Linework's payment deposit features on your phone:
Record payment deposits made in cash
Request and record payment deposits with online payments
Manage client credit:
See that a payment deposit has been made by a client when creating new sessions.
Forfeit payment deposits, including the ability to add reasons for why they are forfeited. Forfeiting a deposit can be also be done when cancelling an appointment – great in the case of no-shows and late-cancels that violate your deposit policy.
In checkout for a completed appointment, add a client's credit as part of a the payment.
Additional improvements and new abilities:
📱LINEWORK APP FOR iOS & ANDROID
Calendar
In addition to the automatic refresh each time you enter the calendar or scroll to other dates – it is now also possible to manually update the events on the mobile app by tapping a refresh-button to ensure that all appointments are up to date. This can be useful if you are using Linework on several devices at the same time.
Quickly move to dates in the future or past with the new date picker available in calendar
When viewing an appointment, see that an online payment is pending and access the pending checkout to resend a payment link or cancel the payment if needed.
Reports
Reports are now accessible on mobile from the Sales screen.
General improvements
Several visual and performance improvements have been made to enhance the look and feel of the apps.
Access pending online payments from the appointment or client views.
Edit your default service pricing in your settings
Edit your default deposit pricing in your settings.
🖥 LINEWORK ON THE WEB
Linework Dashboard
Introducing the Dashboard on the web. This is your new homepage when logging in to Linework, where you can launch your artist account, access your user account settings and create any studio accounts if you need to.
Calendar
See payment statuses of appointments in the calendar.
Edit and delete project & appointment notes.
Edit appointment time and duration in checkout.
See that an online payment is pending and access the pending checkout to resend a payment link or cancel the payment if needed.
Send receipts to clients by text message after a session payment is recorded.
Cancel appointments that has already been paid.
Easily switch between artists in the calendar when the left sidebar is hidden when in weekly view.
Calibrate imported calendar events when migrating events from Google Calendar or other external calendars to avoid time zone errors.
Hawaii-time zone is now available.
Client management
After an appointment has been created, you can now send or resend booking confirmations or send and schedule booking reminders from the options menu of a session.
Add a client by name only – while recording communication options for a client is encouraged, this is no longer a requirement when adding new clients.
Payment deposits
Add a new payment deposit for a client from the client sidebar options menu.
Quality-of-life improvements
Clicking on a currency input field will now select the existing value without having to double-click, which makes it a bit quicker to overwrite it.
When entering session checkout, the 'final price' input field is now auto-focused with the existing estimated price value pre-filled. This makes it slightly quicker to adjust the price in this flow.
Sorting in tables is now possible by selected columns.