Do you work as an independent artist with no studio-affiliation? Read the release notes tailored for artists here.
✨ NEW FEATURES FOR STUDIO MANAGERS AND ARTISTS
Customize and send Aftercare instructions to clients
Linework now lets managers with Settings permissions create and activate aftercare instructions to enable managers and artists to send these to studio clients. You can have up to 3 active instructions at the time for your staff to choose from. This is great if you want to tailor different instructions to different client/tattoo scenarios.
Creating instructions is easy with our built in drag-and-drop builder – the sky is the limit when it comes to customization options! Create your studio instructions from scratch, or modify Linework's ready-made template. Once you have one set up, you can also use this as a template when creating new ones – helping you with brand consistency without having to do the same job twice.
Once one or more instructions are activated, these can be sent to the client in several ways:
During Checkout:
When using Online payment as the payment method: Select an instruction to give the client access after they have completed their payment.
After a cash or online payment is recorded, select an instruction to send to the client by email or send a link by text message.
From the session sidebar:
At any time, go to the appointment options and select 'Send aftercare instructions'.
From the client sidebar:
At any time, go to the client options and select 'Send aftercare instructions'.
Upload images to projects and session notes
In addition to the existing ability to add notes to appointments and projects, you can now upload images to share with the artist and other managers! With the new update of the Linework iOS and Android apps for artists, they can also view and upload images with their phones, which is great for sharing reference images or uploading images of work-in-progress and completed tattoos.
Linework supports:
Uploading up to 8 images at the time
png and jpg formats
maximum file sizes of 10MB
Batch import clients
A feature which has been out for a while is the ability to import clients and their information in batches – this is available for Linework on the Web only.
Hopefully, this allows for a smoother transition when you're looking to make the switch to Linework from an existing CRM software.
Linework currently supports importing the following for multiple clients at a time:
Client name
Email address
Phone number
Export your client list from your existing solution to .csv or .xls formats, then head to Studio settings -> Imports and start the process there!
Payment deposits comes to mobile apps for artists
Until now, recording cash deposits and collecting deposits with online payment has been a web-only feature. This is no longer the case with the latest update of the Linework app for artists for iOS and Android!
This allows artists to get all benefits of Linework's payment deposit features on their phone:
Record payment deposits made in cash
Request and record payment deposits with online payments
Manage client credit:
See that a payment deposit has been made by a client when creating new sessions.
Forfeit payment deposits, including the ability to add reasons for why they are forfeited. Forfeiting a deposit can be also be done when cancelling an appointment – great in the case of no-shows and late-cancels that violate your deposit policy.
In checkout for a completed appointment, add a client's credit as part of a the payment.
Additional improvements and new abilities:
📱LINEWORK APP FOR iOS & ANDROID – FOR ARTISTS
Calendar
In addition to the automatic refresh each time you enter the calendar or switch dates – it is now also possible to manually update the events on the mobile app by tapping a refresh-button to ensure that all appointments are up to date.
Quickly move to dates in the future or past with the new date picker available in calendar
When viewing an appointment, see that an online payment is pending and access the pending checkout to resend a payment link or cancel the payment if needed.
Reports
Reports are now accessible on mobile from the Sales screen.
General improvements
Several visual and performance improvements have been made to enhance the look and feel of the apps.
Access pending online payments from the client view.
🖥 LINEWORK ON THE WEB
Linework Dashboard
Introducing the Dashboard on the web. This is your new homepage when logging in to Linework, where you can launch your studio and artist accounts, create the accounts you need for your use-case and access your user account settings.
Calendar
See payment statuses of appointments in the calendar.
Edit and delete project & appointment notes if you are the author.
Edit appointment time and duration in checkout.
See that an online payment is pending and access the pending checkout to resend a payment link or cancel the payment if needed.
Send receipts to clients by text message after a session payment is recorded.
Cancel appointments that has already been paid
Easily switch between artists in the calendar when the left sidebar is hidden when in weekly view.
Calibrate imported calendar events when migrating events from Google Calendar or other external calendars to avoid time zone errors.
Hawaii-time zone is now available.
Client management
After an appointment has been created, you can now send or resend booking confirmations or send and schedule booking reminders from the options menu of a session.
Add a client by name only – while recording communication options for a client is encouraged, this is no longer a requirement when adding new clients.
Payment deposits
Add a new payment deposit for a client from the client sidebar options menu.
Studio management
Deactivate or remove a manager from your studio.
Change the role of a manager in your studio to change their permissions.
Ability to set a default deposit rate for each artist connected to the studio.
Send studio rent invoices to artists by email.
Auto-charge rent with Stripe is now set as disabled by default for any new artists added to the studio. This only has an effect if Stripe online payments are enabled by both artist and studio, and when artist commissions are set to more than 0%.
Quality-of-life improvements
Clicking on a currency input field will now select the existing value without having to double-click, which makes it a bit quicker to overwrite it.
When entering session checkout, the 'final price' input field is now auto-focused with the existing estimated price value pre-filled. This makes it slightly quicker to adjust the price in this flow.
Sorting in tables is now possible by selected columns.